Who we are
Our website address is: http://www.trakostyan.hr
Privacy and protection policy
It is important to us that you are informed about our usage or your personal data, so that we can keep up our valued partnerships, client relations and protect our shared interests in communication.
WHO IS RESPONSIBLE?
WHAT PERSONAL DATA IS COLLECTED AND WHEN?
We mainly collect data that is publicly accessible or has been shared with us by the owner of the personal data. This includes name, email, telephone number and mailing and billing address. Moreover, in cases of invoices we will store such documents for accounting and auditing purposes.
We acquire your personal data upon direct contact between you and us e.g. through direct e-mail or dialogues by telephone initiated by you.
WHY AND HOW DO WE USE YOUR PERSONAL DATA?
To communicate information about our services
We store your personal data in preparation for future co-operations and in order to send out inspirational newsletters personalized to you throughout the information you have provided us. We therefore have a simple and restricted usage of your data, which always begins with your initial interest and sharing of data.
To process your personal data, we rely on certain legal grounds, depending on how you interact with us:
When you purchase our services, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to deliver the agreed service.
In situations where you have provided us a service and therefore send us an invoice, we collect such information given through that specific invoice and store the invoice for accounting and auditing purposes.
SHARING OF YOUR PERSONAL DATA
TRAKOSTYAN TOURS d.o.o. shares your personal data with:
TRAKOSTYAN TOURS d.o.o. entities for the purposes and under the conditions outlined above.
Third party service providers processing personal data on TRAKOSTYAN TOURS d.o.o. behalf: Economic and accounting services; Other service providers in agreement with the contract between TRAKOSTYAN TOURS d.o.o. and you, necessary in order to deliver the service agreed upon.
Other third parties to the extent necessary to: (1) Comply with a government request, a court order or applicable law; (2) Prevent illegal uses of our site; (3) Defend ourselves against third party claims; and (4) assist in fraud prevention or investigation (e.g., counterfeiting).
To any other third party where you have provided your consent.
PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
Encryption and security
In storing and managing your personal data TRAKOSTYAN TOURS d.o.o. is reliant on a number of external platforms and systems such as CRM and mail systems, economic and account programmes and newsletter managing systems. All of these external platforms are of course all compliant with the General Data Protection Regulation of May 2018.
Retention of your Personal Data
YOUR RIGHTS RELATING TO YOUR PERSONAL DATA
You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
If you like would to request a copy of your personal data or exercise any of your other rights, please let us know by sending us an e-mail or call us – you can find our contact information on the website or further down on this page.
QUESTIONS AND FEEDBACK
If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data please contact us:
TRAKOSTYAN TOURS d.o.o.
Trg Antuna Mihanovića 8
42223 Varaždinske Toplice
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner. You also have the right to lodge a complaint with the relevant supervisory authority in the country in which you reside.